Whenever I come across a trainee in customer service (like a cashier, or a sales rep), there is usually a senior/experienced employee with them doing the training and they always apologise for the trainee. “Sorry, they’re learning.” And I always respond with, “That’s good! We all have to learn.”
Even when I got a new phone and had to wait five hours for them to process the purchase (it was on a contract so there were a lot of forms and regulatory steps to finalise), when the trainee went to the back and I was alone with the store manager, I made a point in how impressed I was with the trainee’s performance. The relief on her face was prudent and they were extremely grateful for my patience.
We don’t discourage children from learning. We don’t lambast them when they can’t perform a task that an experienced person can do. Humans aren’t born with the inherent ability to work a credit card facility. We are born to learn and develop skills that help ourselves and each other.
The only decent thing we can do is be patient and encourage each other to become the best at what we do.
This is so important