911 operator scolds a woman in the last minutes of her life.
Debra Stevens drowned and the last thing she heard before she died was the scolding of a 911 operator.
I am speechless. I cannot understand this dramatic case. Where was humanity and compassion for someone who was dying? That poor soul who had to leave, leave her family because she had an accident and even though she begged to be rescued, she only received scolding.
And unfortunately, as much as the 911 operator may have been to blame for failing to handle the situation, we can’t entirely blame her either.
I think obviously that not everyone can have a job as serious as being an emergency operator, they are known to receive thousands of calls throughout the day and night and also have to deal with many false calls, people who attack them for different reasons and they have to continue being professionals despite everything.
And there another problem arises. The overwork of those emergency operators and the little lack of psychological help they possibly have to help them deal with all those terrible calls they receive.
Even with everything, where was the compassion? Damn, even kindness. You can continue to be professional without neglecting your compassion and kindness, your ability to feel what the person on the other end of the phone is feeling.
I will be praying for the soul of Debra Stevens but also for that of that 911 operator that I am sure, she will not forget that she could do more for the person who died on her shift and who could not save because she left compassion and sensitivity in other part.