When I was working at reception, every trainie was laugh at me. Because I can speak fluent English with accent but I cannot write even a word. Because I never take any lessons. I was learn from movies and it was amuse them.
Anyway, one day a trainie ask my help. There was a Arabic guest. She was make his check in. But that guest wasn't pay his room. She was keep calling his and asking for payment. He was keep saying, he will be pay but he didin't come at the reception for days. His room payment was keep growing and she was strated to scared.
I ask her to call him so I can hear what are they talking. She make a call and said "Hello sir. I am calling you from reception. If you wanna stay one more day, you have to make payment. Could you come at reception?"
He answers "Yes, yes, yes"
"Are you coming sir?"
"Yes, yes yes"
"Thank you, sir?"
After they hang up, I laugh. It was cyrstal clear that, he cannot understand her. When I told that, she said, "I know, but how can I ask other way?"
Well... This is a big problem... For her... For me, it was quiet easy. I call him an said "Hello sir, this is reception."
He respond: "Reception?"
"Yes reception. Come reception."
"It is a problem"
"Ok I come"
So, he come at reception in 5 minutes and pay everythink.
Problem was, he cannot speak english but he was scared to said that.
In mittle east people scared speaking English. They think, if they make a mistake, everybody laugh at them. Like everybody speaking english like Shakespeare.