I have beef with Big Hit. I need to gain some perspective. I placed 2 orders in August. My renewal of my Army membership came up. At that time, they started offering Army membership kit separately for purchase instead of with the membership like in years passed. They also offered a merch pack for 4 boxes of merch sent throughout the army membership year. I ordered both.
6 months later and I have not received either. Not only that but only one merch pack has been offered and it has not been delivered. Merch #2 has never even been released yet. By this point I should have received 2 at least. To make things worse, merch pack 1 had a sweater that I really wanted to wear. But winter in my part of the country is coming to an end. And it is starting to warm up. I won’t even get to wear it. Ugh!
Has anyone received their army membership kit or merch packs. I haven’t seen any unboxings like in years passed. But I wanted to ask. Big Hit Weverse Customer service is hard to get a hold of. It’s either a bot or an email. No person to talk to.
Help! What should I do? I am worried I won’t get any merch boxes before my membership needs to renew and then I will be trying to get a refund. Ugh. I am so frustrated.
P.s. it makes me afraid to order anything else from them. So I haven’t bought anything in a while. I really want to support but …
